Bite Me, Brussels.

Reviewing food for the foreigners, without all the fluff.

My milkshake brings all the boys to the yard (once) but do they come back?

Posted by spacemonkey99 on April 28, 2010

I wrote the below post a week or two ago, and after returning to this place for a Sunday afternoon snack, I have to review it and add some comments.  I mention below that the service could do with some improvement as it never polite to tell customers that they should “hurry up”.  Well, the level of rudeness went up a notch today when the waiter told us we hadn’t ordered much at all (c’est pas grande chose).  I think it took me a moment to register how rude this was, by which time he had already left. Two of us weren’t eating, but had ordered milkshakes. I wasn’t allowed to order a side of fries (which apparently can only be ordered if you order a main dish).  The other waiter who was clearing dishes, insisted we had to order with our own waiter (he couldn’t even pass along the message that we wanted the bill).  Since I work in a customer-oriented industry myself, I can only say this type of treatment is completely inappropriate.  You don’t take out your frustration/tiredness/negative emotions on your customers – who are paying!  I don’t care if this place were a Michelin star, top-notch place (which it isn’t): I WON’T BE GOING BACK.  I regret that I even spent 5 euros on a milkshake there today.

Previous post:

Ah milkshakes and burgers, the classics of the American diner.  And that is exactly what you get at the Balmoral Milk Bar, in Place Brugmann.   With Grease playing in the background (including French subtitles), the cozy diner with the bright pink seats is packed on a Sunday around lunchtime.  Part of the attraction is surely the kids play corner in the back.   The other part must be the yummy chocolate milkshakes (the red berries and yogurt is also excellent).  The country club sandwich (10 euros) and the burgers (11 euros) are good: delicious, hearty and good sized-portions with quality ingredients.  The burgers are served with American-style potato wedges which are a definite crowd-pleaser.  Not recommended are the chilli-con-carne which lacked carne (we also got ours minus the cheese and onions mentioned on the menu and had to ask the waitress about the omission).  The fajitas are also recommended (choice of chicken, beef or mixed meat with sides including delicious, fresh guacamole ~17 euros).  The cheesecake (4 euros) was also very good: light and fluffy.  The only problem was that it tasted more like a lime key pie than a cheesecake.  All in all, I would definitely go back.  The downside of going on a Sunday is that it was so packed that the waitress asked us to hurry up with our dessert order as our table was reserved after us.  It’s never nice to be rushed through a course, even if its only dessert.

Balmoral Milk Bar

Place G. Brugmann 21

1050 Ixelles

Food: A-/B+
Atmosphere: B+

Service: F (downgraded from C/B-)

Price: A
Languages: French, English

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